Q&A

FAQ

Last Updated: 26/03/2025

Orders

1. How can I place an order on your website?
You can browse our products on www.cynique.co, add items to your cart, and complete your purchase at checkout using one of our secure payment methods.

2. How will I know if my order was successful?
Once your order is successfully placed, you will receive an email confirmation containing your order details. If you don’t receive this email within 24 hours, please contact us at cynique.archives@gmail.com.

3. Can I cancel or modify my order?
Orders can only be modified or canceled before they are shipped. Contact us as soon as possible at cynique.archives@gmail.com with your order number and requested changes.

Shipping

4. What are the shipping costs?

  • France: €4.99 (free for orders over €150)
  • European Union: €9.99 (free for orders over €150)
  • International: €14.99 (free for orders over €150)

5. How long will my order take to arrive?

  • France: 3–5 working days
  • European Union: 5–7 working days
  • International: 7–14 working days

6. How can I track my order?
You will receive a tracking number via email once your order is dispatched. Use this number to track your package through our delivery partner's platform.

7. Do you ship internationally?
Yes, we ship worldwide! International customers are responsible for any customs duties or taxes that may apply.

Returns

8. What is your return policy?
You can return items within 14 days of receipt as long as they are in their original condition, unworn, unwashed, and with all tags and packaging intact.

9. How do I initiate a return?

  • France: Contact us at cynique.archives@gmail.com with your order number and reason for return. A €4.99 fee applies for return shipping.
  • International: Contact us at cynique.archives@gmail.com to arrange the return. You are responsible for shipping costs and any customs duties.

10. Are there any items that cannot be returned?
Yes, the following items are non-refundable:

  • Customized or personalized products (unless defective).
  • Mystery items (e.g., Mystery Hoodies, Mystery T-shirts).
  • Sale items.

11. When will I receive my refund?
Refunds will be processed within 5–10 business days of receiving your return. Refunds are issued to the original payment method, excluding original shipping fees unless the return is due to our error.

Exchanges

12. Can I exchange an item?
Yes, exchanges can be requested within 14 days of receipt. Items must meet the same conditions as returns.

13. How do I initiate an exchange?
Contact us at cynique.archives@gmail.com with your order number and the item you wish to exchange. A €4.99 fee applies for exchanges in France; international fees vary.

14. What happens if the item I want for an exchange is out of stock?
If the requested item is unavailable, you may choose to receive a refund or store credit.

Damaged or Defective Items

15. What should I do if I receive a damaged or defective item?
If your order arrives damaged or defective, please notify us within 7 days by emailing cynique.archives@gmail.com with photos of the damage. We will arrange for a replacement, repair, or refund at no additional cost.

Cookies

16. What are cookies, and how does Cynique use them?
Cookies are small text files stored on your device to enhance your browsing experience. We use cookies to ensure smooth website functionality, analyze performance, remember preferences, and deliver targeted advertisements.

17. Can I manage my cookie preferences?
Yes, you can manage cookies through your browser settings or via the cookie consent banner on our website. For more details, see our Cookie Policy.

Payments

18. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and Stripe for secure online payments.

19. Is my payment information secure?
Yes, all transactions are encrypted using SSL (Secure Socket Layer) technology, ensuring your payment details are secure.

Miscellaneous

20. Can I combine returns from multiple orders into one package?
No, each return must be processed separately with its unique order reference number to avoid delays or errors.

21. Who do I contact for further assistance?
For any additional questions or concerns, contact us at cynique.archives@gmail.com.